Introduction
India is fast growing into a consumer services market. Industries like Finance, Insurance, Banking, Travel, Ticketing, e-Commerce, Automobiles, Consumer Durables, Entertainment, and Telecom require large teams for Back Office Functions & Customer Contact.
With the growth of these sectors, the Domestic BPO industry is estimated to spread across a number of key market segments. Based on the currently available information, early adopters in the domestic BPO segment seem to emerge from the Banking and Telecommunications Industry, while early activity areas lie in query handling, sales and marketing support and payroll processing.
Growth of the domestic BPO segment would make the Indian BPO sector to tap into additional resource of over 10 Lakh people in India. Therefore, there are opportunities in the Domestic ITES/ BPO Industry but due to lack of adequate training in certain skills; the candidates fail during the interview sessions. Most of the times these skills can be inculcated and improved with proper training and practice. These trainings not only improve the knowledge level of the student but also groom them for the corporate world. Courses specifically related to the industry not only give more in depth understanding of the industry but also a know-how on how to fare well in the qualifying rounds of the ITES/ BPO companies.
As per industry feedback, there are

• 8-10% candidates who apply are hirable
• 25-30% candidates who apply are hirable but need to be trained
• & Rest not suitable for hiring.

NASSCOM estimates that by 2012, the overall ITES/ BPO industry will face a shortfall of 8 - 12 Lakh entry-level graduates to be hired in the ITES/ BPO Companies

Program Advantages
The ITES/ BPO Skills Enhancement Domestic Program is a program specifically designed for students who are requiring a foundation program in communications and soft skills.
The program is specific to the industry standards and focuses on improving the key skills like,

• Grammar
• Pronunciation and Fluency
• Vocabulary
• Listening Comprehension
• Tele-etiquettes
• Customer Handling

The program is conducted by experts who have vast experience in training & preparing candidates for the industry. The program prepares you to the standards sought by the industry & helps you to make a career in a growing industry over the years.