Introduction
Despite having a large requirement the Industry faces a challenge of shortage of manpower. This would be hard to believe for many parents and students but it is a fact. As per Industry data commonly shared by HR heads of the top BPOs, only 8% of the people interviewed make it to the final selection round. The reasons given by the Industry are that students interviewed do not possess the requisite skills. A closer look at the recruitment procedure shows that the students are rejected due to lack of basic skills in communication and are found lacking in their grooming. In the group discussions, which are generally a mass rejection round, candidates are not able to draw attention of recruiters to themselves. There are as many as 20% to 25% candidates who are borderline cases and are come close to being selected, however due to lack of proper inputs are not properly prepared to face the interviews.
Though there are a lot of institutes that offer BPO training, few of them have trainers who have the experience in teaching BPO employees. Many of them lack the academic strength required to create relevant programs for the Industry.

Program Advantages
Hughes has designed along with its Content Partner LIQVID and inputs from the top ITES/BPO companies a program that helps students prepare for clearing the interview stage. A student that would have otherwise been a borderline case can now enroll and prepare himself for a successful interview by enrolling to the ITES /BPO Skill enhancement program. The program helps students improve upon their vocabulary by focusing on 2,000 popular words that are used commonly each day. The program lays stress on grammatical skills and presentation skills. The program comes along with a CD using which the student can practice what is taught in class by the teachers.
Students can avail of the Placement Assistance provided by Hughes for this program.