Retail Customer Service
Introduction:
Organized retailing in India is on the growth with 10% growth per year over the last five years. With more number of Retail chains opening up there is an increased requirement of skilled manpower than ever. The opportunities in Retail Store Operations have equally gone higher and with this the need of professionals who manage the day-to-day retail store operations have also gone high. The Organized Retail in India is currently employing around 8% of total workforce and a majority of these comprises of the frontline staff that manage the day-to-day store operations, thus forming the backbone of the retail industry.
Your 1st break to your career is just a program away. Learn the practical knowledge of retail operations through the Retail Customer Service Program.
Program Advantages:
There’s a chance for you to get the knowledge that not everyone will have when you appear for the interview. The Retail Customer Service Program teaches you the day-to-day store operations from opening the store to closing the store, Effective Customer Handling and Basics of Merchandising. Moreover, the Retail Customer Service Program also gives you the assurance of Placement Assistance. So, no more worrying and waiting for the interview calls. HughesNet Fusion has tie-ups with Industry leaders in Retail, which helps you get a job with leading retailer.
Course Modules:
The course consists of 18 hours of training in which a mix of Classroom and Computer Based Training is used to deliver the program.
|
Store Operations
|
Personality Grooming
|
- Understanding of Retail Operations
- Managing and Handling a Retail Outlet
- Customer Handling and Relationship Building
- Basics of Retail Selling Skills
- Basics of Merchandising
- Negotiation and Customer Retention Skills
|
- Build Self- Confidence and Attitude
- Presentation and Communication Skills
|
Class Schedule & Duration:
|
Batch Start Date
|
Class delivered on
|
Timings
|
Duration
|
Batch ends On
|
Last Date of
Application
|
Fees
|
|
no new batch starting currently
|
Monday, Wednesday, Friday
|
|
4 Weeks
|
|
|
Rs. 5433/- + taxes
|
Eligibility and Evaluation:
The program is for students who are above 18 years of age and have completed at least 10+2. Students pursuing Graduation in any stream may also apply.
Certification:
Certification is done by Hughes & REACH after successfully clearing an exam is held at the end of the program to ascertain the skill level achieved by the students. The Certification depends on the following
a) Performance in the final exam
b) Regular attendance of more than 90%
c) Submission of class assignments on a regular and timely basis
Program Delivery:
The sessions will deliver on HughesNet interactive learning platform. The heart of the platform is a powerful user interface that enables large number of geographically distributed students to have a highly interactive ‘one to one'/ ‘one to many' exchange with a central faculty. The system incorporates live broadcast video; two-way audio and data interactivity to enable the students to watch and interact with the faculty live on their PC's.
Documents Required:
- 2 Passport Size Photographs (Please write your Name, DD No and Program Name at the back)
- Educational Records:
o 12th Marksheet
o Engineering Degree/ 3rd Year Marksheet
o Diploma
- Identity Proof:
o Driving License, OR
o Passport
How to Apply:
- Participants may apply by filling up the online application form. The application form can be downloaded from the link given below.
- Download and Print the Form. Fill the form with all the necessary details as asked in the form.
- Submit the Duly filled Application Form and other documents to the nearest HughesNet Fusion Center.
- On getting selected the participant would be intimated by the center.
Terms and conditions (regarding the enrollment related areas)
- All the forms should reach HCIL Gurgaon by 4 PM on or before the last date of application.
- Fees once paid will not be refunded under any circumstances.
- Delay in bank loans etc will be individual's responsibility and no delay will be accepted on this account by HCIL / Institute
- No batch change is allowed under any circumstances and Institute's decision will be final in this regard.
- Any delay in reaching the forms due to postal or any other reasons will be individual's responsibility.
- Above is the net amount payable to HCIL.
- Other rules & regulations are part of the application form and are binding on the student
- Any changes in program dates are subject to the discretion of the Institute and HCIL shall not be held liable for the same.
- Placement Assistance would be subjected to the successful completion of the Program and subject to the student having met all the criteria for receiving placement assistance.
|
